Local governments are on the front lines of the COVID-19 crisis globally, not only in managing the public health response, but also with regard to educating and communicating with citizens. Officials are continuing to develop and implement measures to address complex citizen needs today, while also looking ahead to prepare their communities for the new realities of a post-COVID world. Concurrent with the pandemic are challenges such as disinformation, citizen skepticism, and the need for greater transparency and accountability across all functions of government.